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Contact Us 

If you have any queries or feedback, speak with our friendly customer experience agents via our Live Chat during business hours or drop us an email at help@mopio.com

Frequently asked questions

Have questions? We’re here to help

Shipping

 

How long will delivery take?
We ship out within 3-5 business days*. Delivery times vary based on your location.  You will receive a tracking number once your order has shipped. 

*Items on pre-order are excluded. For pre-orders, please refer to the product listing or your order confirmation for estimated fulfillment times.

Do you offer international shipping?
Currently, we only offer shipping within the United States. In the meantime, we're working hard to bring trendy and pocket-friendly furniture to the rest of the world. Follow us on Instagram for updates.


Assembly

 

How difficult is it to assemble your furniture?

Our furniture is designed for easy assembly. Each product comes with detailed instructions. Additionally, we provide online video tutorials to assist you.

What tools will I need to assemble the furniture?
Basic tools like a screwdriver and a hammer are usually sufficient. Some products may include the necessary tools. Please refer to the product details for specific requirements.

 

Where can I find assembly instructions if I lose mine?
You can download a PDF version of the assembly instructions from the assembly guide page on our website.

 

Store Policies

 

What do I do if my items are defective?

If you receive a damaged or defective item, please contact our customer support immediately. 

We will work with you to find a satisfactory resolution, which may include a replacement, repair, or partial refund depending on the circumstances.


Others

 

Do you offer discounts for corporate orders?

Yes, we offer discounts for corporate orders. Please contact our team at marketing@mopio.com for more information.