Mopio products are shipped from either California or New Jersey depending on which is the nearest to your delivery address. As soon as you’ve placed an order, the items will be dispatched within 2-3 working days and delivered to you in approximately 3-5 days subjected to delivery provider. 

Mopio products are flat packed and come in separate boxes. Once your order has dispatched and been sent with FedEx/UPS, you will receive an email with tracking information. Please note that FedEx/UPS may deliver your boxes in separate deliveries. Kindly follow the tracking information and ensure that all boxes are received before starting assembly. If you need further assistance on delivery tracking, feel free to reach out to us at help@mopio.com.

We’re sorry to hear that! Please email us at help@mopio.com and provide a detailed description of the damage, as well as photos (or videos, where appropriate) showing the damage. We will do our best to resolve the issue as soon as possible. 

Yes. Simply write to our customer service team at help@mopio.com, let us know your order ID and we will be happy to assist further. 

All you need to do is to submit your warranty registration upon receiving the product at www.mopio.com/club. You can download or screenshot a copy of your order from the Order Details section in Amazon and upload it as your proof of purchase. More details can be found here.

We offer a 30-day return policy starting from the day product has been delivered. To initiate a return request, please message us through Amazon or contact our customer service team at help@mopio.com stating your reason for return so that we can facilitate the request and assist you further. For more details on the return policy, please refer to Returns & Refund section. 

Easy! Just email us at help@mopio.com and provide a detailed description of the fault as well as photos.

We offer 30-day return policy upon product received. To initiate a return request, please message us through Amazon or contact our customer service team at help@mopio.com with your reason of returning so we can facilitate the request and assist you further. For more details on the return policy, please refer to Return section.