Refunds and Return Policy
MOPIO’S 30-DAY RETURN POLICY
We believe you will be thrilled with your purchase from Mopio. That’s because we go out of our way to ensure that products are designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product.
Returns are to be made within 30 days of the date you received the product. To initiate a return request, please message us or contact our customer service team at firstname.lastname@example.org with your reason of returning so that we can facilitate the request and issue return authorization to you. Please note that the policy is subjected to the conditions below:
- Only undamaged items in original packaging will be accepted under the Returns Policy. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). It is your responsibility to package the item sufficiently to avoid damage during return transit. We encourage customers to photograph the items scheduled for returns and the condition of packaging before handing it over to the delivery company.
- We will not refund products that you have bought and received where, in our reasonable opinion, the product has: 1) become of unacceptable quality due to fair wear and tear 2) misuse; using it in an abnormal way; or 3) failure to take reasonable care.
- We will not be able to offer standard return policy after 30-day timeframe has passed. However, our customer service team is always an email away if you require further assistance with your Mopio products.
We will assist you to complete the return process. A thorough inspection will be performed upon receiving returned items and an acknowledgement message will be sent provided the return that the return item is presented in its original condition with original packaging. You will be refunded the full amount less return shipping cost. Please note that while shipping charges on original deliveries are subsidized, on returns the full shipping amount paid by Mopio to the delivery partner will be deducted from your refund. All refunds will take 2 business days to process upon return acknowledgement from us, however actual fund reversal date will vary depending on your card provider. Kindly note, in the event of returning a defective or damaged item, we will however absorb the shipping charges and ensure your return/exchange experience is hassle free.
Quality is one of our utmost priorities – we work with experienced manufacturers and ensure that every piece of Mopio product goes through a stringent quality control process so that your Mopio product arrives in pristine condition. However, in any case that a product is found damaged or defective due to unforeseen circumstances, we are happy to provide a 1-1 exchange. Please message or email us at email@example.com with proof of defect or damage, our customer service will evaluate the exchange request, and assist you throughout the process accordingly