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We currently ship across the US only*

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*except Alaska and Hawaii

Warranty, Refunds and Return Policy

1-YEAR LIMITED WARRANTY FOR MANUFACTURING DEFECTS 

Please read this limited warranty carefully. To maintain your warranty, you will need to comply with the conditions stated here. This warranty is for manufacturing defects only and does not cover damages as a result of misuse. 

  1. Please be sure to register your product within 30 days of receiving it at https://mopio.com/pages/mopioclub to receive the latest warranty and product details. Registering beyond this timeframe will invalidate the warranty.
  2. Your new product comes with 1-year warranty against manufacturing defects. The warranty starts on the date of purchase. No warranty will be honoured without an original sales receipt. The warranty and financial responsibility of the manufacturer only applies to the products itself.
  3. Manufacturing defects include circumstances where the product has broken under normal use and no longer provides proper support. In any event you encounter a manufacturing defect, cease product usage immediately and contact customer service. 
  4. Warranty applies only when the product is used as per intended use and purchased new from authorized channels. Proper usage of product consists of; 1) placement on a level surface where all legs touch the floor with an equal distribution of weight 2) product was not abused by the consumer, as defined by the manufacturer. This warranty does not constitute agreement to replace other parts. 
  5. If the product fails due to manufacturing defects, the manufacturer will repair or replace at its discretion and reserves the right to substitute comparable materials or models and does not guarantee that the replacement part will match existing pieces. 
  6. In an event where further inspection of product is required by the manufacturer to determine a warranty claim, the transportation cost and/or removal cost is borne by the consumer. 

MOPIO’S 30-DAY RETURN POLICY

We believe you will be thrilled with your purchase from Mopio. That’s because we go out of our way to ensure that products are designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related to returning a product. 

Returns are to be made within 30 days of the date you received the product. To initiate a return request, please message us or contact our customer service team at help@mopio.com with your reason of returning so that we can facilitate the request and issue return authorization to you. Please note that the policy is subject to the conditions below: 

  1. Only undamaged items in original packaging will be accepted under the Returns Policy. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee deducted from your refund. It is your responsibility to package the item sufficiently to avoid damage during return transit. We encourage customers to photograph the items scheduled for returns and the condition of packaging before handing it over to the delivery company. 

  1. For returns requested due to customer remorse (e.g. change of mind, no longer needed, preference change), a 20% restocking fee per returned item will be deducted from the refund amount. 

  1. Clearance or Final Sale items purchased on mopio.com are not eligible for return or refund. 

  1. We will not refund products that you have bought and received where, in our reasonable opinion, the product has: 

    • become of unacceptable quality due to fair wear and tear;
    • misuse; using it in an abnormal way; or
    • failure to take reasonable care. 

  1. We will not be able to offer standard return policy after 30 day timeframe has passed. However, our customer service team is always an email away if you require further assistance with your Mopio products. 

Refunds 

We will assist you to complete the return process. A thorough inspection will be performed upon receiving returned items and an acknowledgement message will be sent provided the return item is presented in its original condition with original packaging. You will be refunded the full amount less return shipping cost. Please note that if the return is due to customer remorse for Shopify orders, the applicable 20% restocking fee will also be deducted from the refund amount. 

Please note that while shipping charges on original deliveries are subsidized, on returns the full shipping amount paid by Mopio to the delivery partner will be deducted from your refund. All refunds may take up to 5-7 business days to process upon return acknowledgement. From us, however actual fund reversal date will vary depending on your card provider. Kindly note, in the event of returning a defective or damaged item, we will however absorb the shipping charges and ensure your return/exchange experience is hassle free.